The Collection Specialist is primarily responsible for collections of outstanding balances of
sewage/garbage accounts as well as resolving customer billing problems leading to reduction of the
accounts receivable delinquency.
Duties/Responsibilities:
Make outbound collection calls and emails in a professional manner
Identify possible causal issues and identity ways to combat
Review and monitor delinquent accounts and create related report to show progress
Ability to negotiate final payment
Provide follow-up on any payment arrangements
Run system reports to show/analyze customer aging, providing manger with ongoing status
Work cooperatively with billing department to resolve issues
Assist with special projects as needed
Perform other duties as assigned
Required Skill:
Minimum of 3 years of Corporate/Professional Services Collections
Proficient in Excel and Word
Strong communication, problem solving and analytical skills
Self-starter with ability to work independently
Basic Math Skills
Send your resume to aa@cityofarnoldpa.org